Free courseHealthcare
Medical Office Reception: Phones, Check-in and Scheduling
Learn the front desk skills of a medical office in Alberta: answering calls, sorting urgent from routine, checking patients in, booking appointments and handling difficult moments. Five short lessons and a quiz, with a certificate of completion.
60minutes
5lessons
1final quiz
Freecertificate of completion
What you’ll be able to do
- Describe the duties of a medical office assistant or receptionist as set out in the Government of Alberta occupation profiles
- Answer a call with a clear greeting and sort it as routine, same-day or urgent
- Take a phone message that a nurse or physician can act on without calling back for details
- Check a patient in with two identifiers and verify the Alberta health card against the chart
- Work out how many appointments fit in a physician's session and keep slots open for urgent patients
- Respond calmly to an upset patient and close the day with a handover note and a records checklist
Curriculum
01
Course lessons
5 lessons · module quiz- 01
The medical office front desk: role and dayLesson - 02
Answering phones, sorting calls and taking messagesLesson - 03
Patient check-in and the Alberta health cardLesson - 04
Scheduling appointments and managing the dayLesson - 05
Difficult situations and closing the dayLesson - 06
QUIZMedical Office Reception: final quizQuiz