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Free courseHealthcare

Infection Prevention Basics for the Clinic Front Desk

An awareness-level introduction to infection prevention for reception and office staff in Alberta clinics: how infections spread, hand and respiratory hygiene, cleaning and reporting. Five short lessons and a quiz, with a certificate of completion.

60minutes
5lessons
1final quiz
Freecertificate of completion

What you’ll be able to do

  • Describe the six links in the chain of infection and where front-desk habits break them
  • Explain what routine practices are and which tasks belong to clinical staff and which to the front desk
  • Wash your hands and use hand rub correctly, and know which one to choose
  • Use a short, respectful script to ask about respiratory symptoms and keep the answers private
  • Read a disinfectant label, check the DIN and clean high-touch surfaces in the right order
  • Know what to report, to whom, and when to direct a caller to 911

Curriculum

01

Course lessons

5 lessons · module quiz
  1. 01How infections spread and why the front desk mattersLesson
  2. 02Hand hygiene at the deskLesson
  3. 03Respiratory hygiene and screening at arrivalLesson
  4. 04Cleaning, disinfecting and shared itemsLesson
  5. 05Staff health, reporting and daily routinesLesson
  6. 06QUIZInfection Prevention Basics for the Clinic Front Desk: final quizQuiz