Free courseBusiness & Administration
Customer Service Basics for the Workplace
Learn the core skills of workplace customer service: listening, clear communication, handling complaints, protecting privacy and following through. Five short lessons and a quiz, with a certificate of completion.
60minutes
5lessons
1final quiz
Freecertificate of completion
What you’ll be able to do
- Explain what customers expect and tell internal from external customers
- Use active listening, open and closed questions and positive language
- Respond to a complaint with a five-step method and know when to escalate
- Verify identity and protect personal information in conversation, email and on screen
- Adjust your service for accessibility and for customers who are learning English
- Track requests and promises with a simple system and a daily routine
Curriculum
01
Course lessons
5 lessons · module quiz- 01
What customer service means in an officeLesson - 02
Listening and communicating clearlyLesson - 03
Handling complaints and difficult momentsLesson - 04
Privacy, fairness and accessible serviceLesson - 05
Follow-through and building a service routineLesson - 06
QUIZCustomer Service Basics: Final QuizQuiz